Head of UX (m/f/d) Kaiserslautern TOPdesk is an internationally growing software and consultancy company and the creator of the best service management tool in the Netherlands. You’ll be part of the Product & Technology domain at TOPdesk, working closely with the chief product & technology officer (CPTO) and other senior leaders including the VP product engineering, VP platform engineering, and VP product. You’ll lead a growing UX organization and directly manage three UX managers, playing a key role in shaping the future of our products and the experiences they deliver. Job Description What are you going to do as head of UX? Develop a clear and actionable UX vision that complements TOPdesk’s overall product strategy! You’ll cultivate and consistently communicate the UX vision across the organization, providing strategic direction that empowers decision-making within the UX community. As our brand new head of UX, you’re accountable for demonstrating the achievement of agreed-upon outcomes and product value. You’ll monitor and ensure the quality and consistency of UX across the entire product portfolio, and actively involve UX professionals in co-creating the product strategy. Additionally, you will map UX-related concerns to the product strategy and maintain alignment with the roadmap, while addressing technical challenges that affect the user experience across product. Champion and implement organizational changes that enhance UX and empower customer centricity. Optimize UX resource allocation, i.e., having the right, relevant and applicable skills and capacities available for the product teams to optimize for reaching UX objectives. Provide technical and disciplinary leadership to UX professionals. Foster professional growth and guidance for UX team members. Ensure UX maturity is set to the appropriate level within the company. Actively support initiatives by providing organizational clarity and presence. 10+ years of experience in UX, with at least 5 years in leadership roles. ~ Proven track record in UX leadership within B2B product development. ~ Strong strategic thinking and ability to align UX with business goals. ~ Experience in setting and executing a high-level UX vision. ~ Ability to drive organizational change and elevate UX maturity. ~ Experience managing UX quality across multiple product lines. ~ Up-to-date knowledge of UX design trends and interaction patterns. ~ A collaborative mindset and a passion for involving UX professionals in strategic decisions. Permanent employment contract and 30 days of annual vacation Pleasant working atmosphere with flat hierarchies Open working atmosphere in an international environment Flexible working hours within a modern working environment Well-founded onboarding by a buddy Time for individual training opportunities to further develop your personal strengths Joint employee events and team building measures Employee subsidy for gym membership Free drinks (coffee, tea, water) Possibility of time off (sabbatical) Corporate benefits Vacation bonus
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